Order update text messages
When you order online at pokegoapp.com, Poké Go (owned and operated by Ocala Poke Go Inc) can text you about that order — if you ask us to. Here is exactly what we send, how you opt in, how to stop, and how your number is protected.
Poké Go Order Updates · Terms
- Who sends them. Poké Go, the restaurant at 3131 SW College Rd #406, Ocala, FL 34474, owned and operated by Ocala Poke Go Inc. Messages come from our toll-free number (877) 387-1854.
- What we send. Transactional order update messages about an order you placed on pokegoapp.com — today, one confirmation with your order number once your payment goes through. No marketing or promotional messages.
- How often. Up to 2 messages per order you opt in to.
- How you opt in. Texts are optional. At checkout, under the phone number field, there is a box that is never ticked for you: "Text me updates about this order". Beside it is the full disclosure: "By checking this box, you agree to receive order update text messages from Poké Go (Ocala Poke Go Inc) about this order, such as your order confirmation, at the phone number provided. Message frequency: up to 2 messages per order. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase — you can order without it." Leave it unticked and you can still order — we just won't text you. You can open that form here; it is also pictured on this page.
- One-time passcodes. Sent only when you request one: if you ask to reset your Rewards password by text ("Text Me a Code" on the sign-in screen), or when you join Rewards with a number that already has points and we need to confirm it is yours. One message with a 6-digit code, 1 message per request.
- How to stop. Reply STOP to any message. You will receive one final text confirming you are unsubscribed, then nothing more. You can still order online; we will call if we need to reach you.
- Help. Reply HELP to any message or call us at 352-421-9024.
- Cost. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Messages are sent from a toll-free number and work with all major US carriers.
Sample messages
Poké Go: Thanks, Ming! Order #W1042 is paid ($23.54). We'll have it ready for pickup in about 10-15 min. Reply HELP for help, STOP to opt out.
Poké Go: Thanks, Ming! Order #W1042 is paid ($23.54) and will be brought to table A3. Reply HELP for help, STOP to opt out.
Poké Go: Your password reset code is 482913. It expires in 10 minutes. If you didn't ask for this, ignore this text.
The full legal terms for this program are in our Terms of Service.
Privacy of your mobile number
- What we collect. The name and mobile number you enter at checkout, used to prepare your order, and — only if you tick the box — to send the messages described above.
- Service providers. Messages are delivered through our messaging provider, Twilio, and payments are processed by Square. Each receives only what it needs to do that job.
- Never sold or shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
- Your choices. Reply STOP to end messages at any time. To have your number removed from our records, call 352-421-9024 or ask at the counter.
Our complete Privacy Policy covers everything pokegoapp.com collects.
Poké Go is a trade name of Ocala Poke Go Inc · 3131 SW College Rd #406, Ocala, FL 34474.
